Providing feedback via Userback is easy! Userback gives you all the tools you’ll need to mark up, annotate and articulate exactly what changes are required or which buttons aren’t working.
The Userback widget allows you to collect general feedback and provide feedback seamlessly. People can simply submit their feedback by filling out the form and sending it. Alternatively if they wish to provide a screenshot, they can either click the camera button or, the draw on the screen button.
Attach a screenshot provides a full suite of feedback annotation tools to mark up and draw on the screen.
When view other Feedback is enabled it will display all public feedback available in the project assigned to this widget. This is useful for internal projects.
Receive updates allows the reporter to receive any public updates in the form of comments that you make on the feedback inside Userback.
Attachments Files up to 2mb in size can be attached with feedback
Box tool & Pin comment - Highlight a specific area of the page and comment on that area. The comment can be removed and simply left with the box outline.
Blackout - Blackout any sensitive information on the screen.
Pen - Draw anything you like! Circle, point, works great with touch screen and pen.
Line - Underline, strike through, draw a straight line.
Line with arrow - Point to something.
Pin comment - Drop a pin and comment.
All drawing tools have colour options, simply hover the colour dot and select another colour. To use the tools, click them followed by clicking and dragging on the page in the desired location.
Once you’ve finished marking and commenting on the screen, click the green tick to save the screenshot.
To send your feedback, complete the form and click send.