There may be instances when your Userback screens are not rendered correctly and lack elements such as CSS styling and images.
This is usually because your site is behind a firewall or requires basic authentication. It can also be that your static resources are protected.
If your website or web app is in a protected environment, such as behind a firewall, you may need to whitelist our server IPs. Userback's rendering engine needs access to your site's static resources (images + stylesheets) to be able to render your screens accurately.
Below is a list of the IPs used by the Userback screenshot engine.
We also suggest whitelisting the Userback domains.
If you are still unable to render screens correctly, we suggest using our browser extension as the best way to get feedback on your website.
If you still have issues with screens not displaying correctly, please feel free to contact us and we will gladly help you out.