Connect Userback with Jira

If you use Jira, or Jira Service Desk to manage bug tracking and other tasks, you'll be glad to know that you can connect Userback to both tools with our Jira integration.

You can choose which Userback projects to connect to Jira and either manually or automatically push feedback through.

Connecting to Jira is simple. All you need is your Jira URL, a Username and an API Token.

Step 1:

Head into Userback and click Integrations. Select the project you would like to connect and click the green activate button for Jira.

Step 2:

Add your Jira login details and click Next.

Note: The latest version of Jira requires an API Token to be used. If you are using Jira Cloud or your self hosted Jira is the latest version, You must use an API Token instead of your account password. You can click the "Get my Jira API Token" link to create an API Token.

Step 3:

If the login details are correct, you'll be able to select the Issue details that you would like all of your feedback for the selected project to go to.

Step 4:

Click Save

Congratulations! Your Jira connection will now be activated. On the Jira integrations panel, you can select if you would like to send ALL of your feedback to Jira or manually send specific feedback.

Learn how to send feedback to Jira

The Jira integration is available to customers on our Standard and Growth plans. To change your plan, please visit your Account Settings.