Connect Userback with Slack

Connect Userback to Slack to be notified instantly about any feedback that is added to your connected projects.

Userback for Slack will improve your productivity by allowing you to collaborate on feedback with your team and speed up decision making processes to solve problems.

You'll have complete control over which notifications to receive inside Slack simply turn them on or off as required. Its that simple.

To connect your Slack account head to the integrations menu and select a project

Click the Activate button on the Slack panel.

Continue through the O-Auth settings to connect to your Slack workspace. Slack will ask permission for Userback to access your workspace. Click Allow.

Select the channel you would like feedback notifications to be sent to and click Save.

The channel can be changed at any time by clicking the channel label in the Userback integrations Slack panel.

Now that you've connected Userback and Slack, simply select when you would like to be notified from the Slack panel. You can change this at any time by de-selecting items individually.

When feedback is sent to Slack, there are some options available to help manage that feedback.

Using these tools from within Slack will help you make faster decisions on each feedback received. For example, a feature suggestion may be sent to a Trello board however bugs can be sent to Jira. Similarly you may see feedback that has already been reported previously or already resolved, therefore instantly resolve the feedback directly within Slack.

These options include:

View: View the feedback in Userback

Resolve: Resolve the feedback in Userback

Send to integration: Send the feedback to integrations that you have connected to within your Userback account. 

Assign to: Assign the feedback to a user of your Userback account

Here's an example of what to expect inside Slack once you've connected your Userback account: