Using comments in Userback is a great way to manage feedback and collaborate with others.
For example, maybe you need to make a note for internal eyes only. Or perhaps you need to ask the person who reported the feedback to provide more information.
In this article, we'll explain how to do all this and more with comments.
How to add comments
There are two ways to add comments to the feedback in your account.
1. Reply to a comment that a reporter has added with their screenshot.
2. Write a comment in relation to the entire feedback from the right side panel.
Email comments to the reporter
If you would like the person who reported the feedback to receive an email with your comment, simply tick the box to "Email reporter" before posting your comment.
If you don't see the "Email reporter" option, it's because the reporter did not provide an email address with their feedback.
If you always need the option to email reporters with your comments, you may wish to make the email field mandatory in your widget settings.
The reporter also may have opted out of receiving email notifications in relation to their feedback. In this case, the "Email reporter" option will be disabled.
Choose who can see comments
When adding comments, you can choose who will be able to see it.
Everyone can see
This allows everyone with access to view the feedback to see your comment. Note that if you have chosen to allow public access to the feedback, you are effectively allowing everyone to also see your comment.
This means only the people who are logged into your account can see your comment. Although you can still use the "Email reporter" option to notify the reporter with your comment if you wish.