If you use Zendesk for your customer ticketing system, we have some great news for you.
It's really easy to send new feedback from Userback to your Zendesk account for your support team to handle.
No coding or integration required!
How to automatically send feedback to Zendesk
All you need to do is create a new user with the same email address that you use with Zendesk and turn on the notification emails for this new user.
Here's how to set it up.
1. Start by clicking the "People" menu from the top right and select "Invite People".
2. Create the new user and make sure to use the same email address that you use to create new tickets in Zendesk.
3. Login to Userback as the new user and turn on the notification emails in your project settings.
And that's it!
Now when you receive new feedback from Userback, a notification email will be sent to Zendesk and a new support ticket will be created for your team.