If you use Drift for live chat, you can follow the instructions below to have the Userback widget trigger live chat in your website.
How to connect Userback with Drift
Step 1:
Go to your Drift Widget settings, and turn "Drift Widget icon visibility" off.

Step 2:
Select your Project, head to the Widget menu in Userback and from the Feedback Selection card, add the code below to the Contact Us Link.
javascript:drift.api.startInteraction({ interactionId: 'YOUR_DRIFT_ID' });
Ref: Drift Widget API
Step 3:
Verify it works in your Userback Widget
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