How to use feedback categories

Categories help to keep your feedback organized in a way that makes most sense for you.

When you create a new project, it will come with default categories that match the widget template that you've chosen. However, it's really easy to change categories at any time.

Edit categories

To add/edit the categories in your project, simply visit your Project Settings.

From here you can click an existing category to rename it, or click the plus icon to add a new one.

You can add up to 20 categories per project.

Add categories to the feedback form

Based on the type of feedback you're collecting, you may decide to let people choose a category when reporting feedback.

For example, as a software company, you may decide to let users categorize their feedback as either bugs, improvements, or questions.

To do this, simply turn on the category field in the "Feedback Form" section of your Widget Settings.

Add categories feedback and designs

You can also add categories to the feedback already captured in your account.

Simply view go to the Feedback Viewer, visit the "Session Info" panel, and add a category.