For the first time since launching Userback in 2016, we’re making changes to our pricing.
From 1st of February 2021, we will be retiring our legacy pricing plans and migrating everyone to one of our new plans as outlined below.
|Legacy Plan||New Plan|
|Team - $19/mth||Standard - $39/mth|
|Agency - $49/mth||Growth - $79/mth|
|Corporate - $69/mth||Growth - $79/mth|
The new pricing plans can be viewed in full here.
There is a small price increase associated with the new plans. However, in comparison to the legacy plans, the new plans also provide additional value with more features and usage allowances.
For example, customers on the Team Plan will be migrated to the Standard Plan. In doing so, they can collect feedback on 2 extra projects, plus get access to Client Role, User Restrictions, Zapier Integration, and more.
We're also introducing a new Basic Plan for just $9/mth that is perfect for freelance designers and small teams who collect feedback on a single project.
Q. Will I lose access to any features as part of this change?
A. No. You will not lose access to any features. In fact, you may actually gain access to features you didn't have before! :)
Q. Can I switch to one of the new plans before 1st of February 2021?
A. Yes you can. Simply email us at firstname.lastname@example.org and we can manually change your subscription to one of the new plans.
Q. Where do I see the plan I am currently on?
A. To see your current plan, log into Userback and visit the Account page. Then click the Manage Subscription button.
Q. I'm currently on an annual plan. How does the change impact me?
A. You'll immediately get access to the new plan and its related features once it has been migrated. However, you will not be charged for the new plan until your next invoice after the change.
Q. Am I able to stay on my current plan?
A. Unfortunately not as we are retiring all legacy plans. The new plans provide amazing value and are extremely competitive with other feedback solutions. Even though we are migrating all customers to the new plans, if you are currently on a monthly plan, you can lock in your existing pricing for another 12 months by switching to an annual plan before Feb 2021.
Q. I've got more questions. Can you help me?
A. No problem. We're here to help. Feel free to reach out to us anytime at email@example.com.